Serra Toyota

I can honestly say that this was the worst experience I have had with a car dealership. I was less of a customer and more of a mark to the salesperson. I have been conned. These are not good people. I would like to just accept it as how the car business is, but I cannot. At the level of deception I experienced, I can only describe the business practices of Serra Toyota as a scam. To be specific, my salesperson was Kelsey Layton. I found that everything he said eventually turned out to be a lie. I was assured that if I put 1000 down I could get the new vehicle I wanted in 2 months. One month later, he tells me he cannot get it for me. He tries to get me to buy one I don't want for 10,000 more. I try to negotiate. He bumps the price up 5,000 more after not answering his phone for a few days. We negotiate it down and he sends me a sheet to sign in agreement. The sheet he sends me is for a cheaper vehicle than what we were negotiating on. They refuse to refund the original 1,000.