Alan Webb Mazda

What a horrific experience. Well, that's not completely accurate. My first sales guy was wonderful and very knowledgeable. Unfortunately, when I returned the following day to sign papers, he wasn't available. I was handed off to a 20 year old kid who could barely answer my questions, let alone handle a sale on his own. They had hand off tactics, sharky sales talks, and just bad practice in general. After given a ridiculous price on a car, I expressed that in no way was I going to pay sticker price. He asked for my counter, which was $3500 below MSRP. Not unreasonable in my opinion. He returns 25 minutes later saying he can't come close. I tell him thanks but no thanks, and walk for the door. No harm no foul at this point. Another kid who couldn't be older than 22 literally CHASES me to the door with the quote page. He starts in on how I'm insane for asking them to come down that low. To be fair, when I offered that price, I hadn't yet seen the invoice. Kid #2 tells me I'm stupid and ridiculous for even thinking they'd do that for me. He then insults me further by offering me less for my vehicle in an I'm-smarter-than-you-but-I'm-a-tiny-man-with-a-complex kind of attitude. This was the wrong way to talk to me.... it then resulted in me shouting at him for being unprofessional, rude, and downright insulting. [non-permissible content removed]. Is that really the way you treat someone who is trying to spend $25,000 in your store? Methinks not. Mind you, this shouting match happened in the showroom as they were trying to lock down at least 2 other sales. The low-road person in me really hopes they lost out on those deals as a result of his idiocy. I bought a Ford after that. ;o)