Ourisman Chantilly Toyota

We visited this dealership because we personally know someone who works there (not in sales) and were promised that we'd get a good price. We were referred to Gaurav G., the general sales manager, and were looking forward to a stress free transaction. We were greeted by him upon arrival, but he quickly handed us off to a salesman. The NEW vehicle we test drove had a sizeable scratch in the paint. Another sales manager said they could get the scratch 85-90% out. Not 100%? Despite our reservations, we continued the process. We still had to haggle over pricing, and their offer on our trade-in was insulting. After 2 rounds of the pricing game with our salesperson, Gaurav finally took the time to come over to us with another offer. The offer on the new vehicle was satisfactory, but the updated trade in offer was still well under KBB/NADA/Edmunds value and our CarMax appraisal. He absolutely would not budge on the offer, even though we had better offers from 2 other dealerships in the area. He wouldn't even match them. I will admit that I was angry and used an expletive a few times when balking at his offer on our trade in, but he literally scolded me for my use of language. He then stormed away from us. If this is how he treats his colleague's friends, I can't imagine how he treats average walk-ins. Our overall experience here was terrible. We took our business elsewhere and bought the same day from another dealer. We got the pricing we expected, much better customer service, and a vehicle without a scratch.