Ourisman Chevrolet Buick GMC of Alexandria
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Dealership Service Review
service Rating
Piss Poor Customer Service
Written byon 09/09/2016
I paid for clear coating for my new vehicle and when I picked up my car after having it serviced for its 5000 mile checkup, it was filthy and told I should come back when we have more time to clean it. I attempted to reschedule a clean up along with my complaint that the navigation system was faulty and told 'it isn't my job to reschedule you. Talk to my service advisor.' I've left several messages and received no call back after three days. Terrible customer service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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ourismanva on 09/12/2016
Dealer Response
Im very displeased to hear that you had a negative experience with us. Id like to apologize for any inconvenience you may have experienced during your visit, as we strive to please all of our guests. Rest assured, we take customer feedback very seriously and will use your comments to improve moving forward. I would like to discuss this further with you so that we can reach a resolution and bring you back to get your car cleaned. At your earliest convenience, please contact me at 703-329-1300. Thanks, Bob Biagi (General Manager)
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