Lindsay Lexus of Alexandria

I wouldn't use this place if they offered me service for free at this point. I know this sounds far-fetched, but I firmly believe they stole my car battery (bought at Advanced Auto) last time I had the car in for an oil change, and replaced it with a worn out battery (Lexus OEM battery) that ended up dying and stranding me a week and a half later. Maybe it was a mistake, or maybe one of the technicians has a little side-operation where he sells secondhand car batteries, or maybe it's something the dealership employs as a tactic to hopefully get you back in there a week later so they can hit you for a battery replacement service and who knows what else. The Service Manager respectfully disagreed with my complaint, and the truth is, I wish I could come up with a feasible explanation that would allow me to agree with him, but I can't. I know I didn't swap the battery, and there's no other way it could have gone down. To be fair in my assessment of the operation, the people out front who deal with the customers are all very polite, and considerate. They try to take care of everything quickly. The waiting area is clean, well appointed, free wifi, up-to-date, etc. but does what you see matter at all, if what you don't see is money getting siphoned out of your wallet based on dishonesty?