Ken Garff Volkswagen

Absolutely HORRENDOUS service department. After buying a new Jetta from them and owning it for 2 months the trunk latch broke so I took it into customer service. After 2 and a half hours of me sitting in their lobby not knowing what was going on they finally came and got me, telling me it was all fixed. As I was driving away they came running out and said they had confused my car with another and had dismantled some parts. BUT THAT'S NOT ALL. A few months after that my windshield cracked in half inexplicably while sitting in a protected parking space. I took it in and they told me "tough luck buddy." Long story short, Ken Garff VW Orem has TERRIBLE SERVICE. If you do decide to shop here, you will regret it if your car ever has any problems. Look elsewhere.