West Houston Subaru

After some surprising apathy from another Subaru dealer on two visits (!), we were very happy to be treated with respect and good humor by Johny S at West Houston Subaru. We drove quite a significant distance from our home to get there, and it was worth the trip. Fortunately, they had the Forester we wanted and Johny expedited our contract. Each dealership member we dealt with was friendly, courteous, and straightforward - qualities I appreciate in any business interaction. I (the primary driver of this car) am not a particularly tech-friendly consumer and Johny hit just the right balance between showing me all the things I needed to know to use my car effectively without overwhelming me with details. He also assured us that he would be more than happy to help with any questions which came up in the future and referenced a few other clients whom he had assisted after they had bought their car. He had a great sense of humor and seemed extremely well-versed in the workings of the car and electronics. His responses indicated that he really heard and understood where I was coming from as a customer and driver. At no point did we feel we were being "handled" or "upsold". We did a lot of research before buying the Forester and we feel that the price and terms were fair. Since we were clear on what we wanted, we did not want to spend several hours at a dealership haggling over price and bits and pieces. Everyone at West Houston, especially Johny, worked quickly to get our paperwork completed and get us on our way while still ensuring that all the important details were explained well. So far we are very happy with the new car, and we would recommend Johny and West Houston Subaru to anyone buying a Subaru. We intend to maintain a long relationship with this dealership based on the foundation established during our very positive purchase experience.