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Big Star Honda


11200 Gulf Fwy, Houston, TX 77034 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Bait-and-switched
Written by manyhondas on 03/03/2016
I was given a quote with the exact request for "2016 Honda Civic" with the drive out price. I asked for the VIN and was given a red Civic. I didn't ask for a red one, so they gave me another VIN for the silver color I requested. Then I asked if the quote is still the same for the new VIN? I was told, "Yes". So, I drove 20 minutes to Big Star Honda only to be a sucker. When I met with the sales manager, he told me that the quote was a "mistake" for the year 2015 model; a completely different redesign. But our emails clearly said it was for 2016; he even typed "2016". This was a bait-and-switch for me to come in and re-negotiation for the 2016 model which I declined and bought it somewhere else.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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