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Montgomeryville Acura


1009 Bethlehem Pike, Montgomeryville, PA 18936 (map)
Today 9:00 AM - 9:00 PM
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Dealership Service Review

1 out of 5 starsservice Rating
Destroyed Paint on 2014 RLX
Written by rlxowner on 06/08/2014
I took my four month old 2014 black Acura RLX for a warranty issue. When I picked the vehicle up they told me they detailed the vehicle. In the sun the next day my 2014 RLX had buff marks everywhere on the car. After numerous phone calls with the service manager they told me to bring the car back and they would take care of it. When I picked it up the second time it looked good, but it was late in the evening. Two days later when the sun came out buff marks where everywhere on the car. In addition to buff marks now I have fine scratches almost on every panel. I reached out to the general manager numerous times with no response. WOW the general manager is basically walking away from the issue causes my the dealership. I am only the customer, why should he waste his time calling me. Why did they BUFF my car? I did not request it and they did not ask. They said they did it out of the kindness of the heart. Why would anyone BUFF a five month old black car. I had no issues with the paint and to this day am shocked. What IDIOT would buff a new car!!!!!! Also I reached out to Acura and they told me this is a dealership issue. I will do what ever is required to hold this dealership accountable to their stupidity. One thing for sure the general manager of this dealership not returning my call will only make me more annoyed. My dealings with Acura was a TERRIBLE experience. I would recommend any looking for a new RLX to take a serious look at a Lexus or Cadillac. I dealt with both of these dealers and they know the value of a customer. I made a big mistake buying an Acura. NEVER again. As for the dealership, I would recommend looking elsewhere.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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