Chapman Chrysler Jeep Dodge Ram
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Dealership Service Review
service Rating
Best Service Department in the Area
Written byon 11/20/2014
The dealership has a knowledgeable and welcoming staff. When I had gone there to get my car inspection, they had a cafe-like atmosphere in their waiting area that was very open with complementary coffee and tea. The service advisor, Rich, was amicable and patiently answered all my questions. I enjoy this dealership because they treated me as a guest rather than a customer, - when they explained parts that required attention, they didn't come off intimidating and they didn't treat me like an in-and-out transaction. I will be using this dealership first next time my family needs service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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chapmanhorsham on 12/12/2014
Dealer Response
We're completely dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. It is reassuring to know that Rich and the rest of the team provided you with a knowledgeable and welcoming service experience. We appreciate the time it took for you to give us this feedback. At Chapman Chrysler Jeep Dodge Ram, we value our guests and we look forward to seeing you on your next visit.
Best,
Richard Harrisson, Owner, rharrisson@chapmanautogroup.com
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