Chapman Chrysler Jeep Dodge Ram

Today 09:00 AM - 09:00 PM
Closed Now
Sunday
closed
Monday
09:00 AM - 09:00 PM
Tuesday
09:00 AM - 09:00 PM
Wednesday
09:00 AM - 09:00 PM
Thursday
09:00 AM - 09:00 PM
Friday
09:00 AM - 09:00 PM
Saturday
09:00 AM - 06:00 PM

Customer Reviews of Chapman Chrysler Jeep Dodge Ram

4.0
Overall Rating
(12)
Recommend: Yes (9) No (3)
Write a review: Sales | Service
sales Rating

Great Experience

byNjay913on 04/05/2018

Went to see Bob, him and Colleen gave me a great deal. After visiting 6 dealerships, no one else even came close. Definitely a lifetime customer here!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
58 Reviews
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service Rating

Worst Dealer Experience in 35 years

byMike02zon 09/15/2018

We have a Dodge Hellcat. The car just stopped a couple weeks ago. Engine runs but car won't move in any gear. Just grinds. We had the transmission replaced at another dealer a year ago at 5400 miles. We now have 13,000 miles. I call this dealer for an appointment and it's 2 weeks out. I'm not in any big hurry so I say fine. 2 days before the appointment I get an email saying my service visit was cancelled. I called the service writer and he confirmed my appointment was gone. He said they are having email issues. The car was towed into this dealer. The lot is so small the tow truck could barely get in. There is absolutely no parking anywhere around this dealer's service area. But, they have row after row of 70K plus Hellcats and Trackhawk's lined up as far as the eye can see. I pulled into the tiny "quick lane" since I was only supposed to only be dropping off my keys. A guy comes out and says I can't park there in a real nasty tone. I asked where I was supposed park, since there was no parking and he shrugged and walked away. I then waited a good 15-20 minutes for the service adviser to get off a call while two others are sitting there doing NOTHING! He finally gets off the phone and asks for my keys. He starts walking towards the car and I follow him out. He asked me what the issue was and I told him, it won't move, just like I had done twice before on the phone, and while he fumbled around getting it into the computer a few minutes earlier. He gets into the car, starts in up, and looks up at me from the driver seat and says with a condescending tone, "Were you racing it? Where you driving it fast? Where did it happen and how fast where you going?" I was completely flabbergasted. They will quickly sell you a 700 HP 70k car, with a warranty, then have the audacity to ask you in a snotty fashion if you "race" the car or drive it fast? Did I buy a Hellcat or a Prius? I don't race and if you saw me, you'd likely laugh that the question was ever asked. After another 20 minutes fumbling with paperwork because I tried to add an inspection and oil change which I quickly recanted, I get ready to leave . He tells me "we're not a big dealer like xxx, it will take longer" The last dealer took 6 weeks to fix my last problem! After getting home and becoming more and more frustrated I called another tow company and paid to have it taken somewhere else. I called the service adviser to tell him that I was having the car removed. He asked why and I told him (not very nicely, but not cussing). In fairness, he did apologize and tried to explain those are questions that FCA (Parent company of Dodge) requires. I have ties to FCA and I know that is 100% inaccurate. For a big job FCA requires the dealer to download the PCM (car's computer) data and send it to FCA to verify it was not modified. They will often ask if the dealer observes any aftermarket parts before authoring the warranty work and may ask for pictures. What's sad is as long as FCA approves the warranty work, the dealer gets paid. The dealer does not eat any warranty costs. This was simply a case of a nasty representative/dealership trying to push around a customer they think is uninformed. AVOID!!!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Worst dealership ever

byCuda7120on 09/06/2018

Purchased a $70,000 Dodge hellcat. They messed up my contract,took a month to get a new contract, delayed in paying off my trade almost a month, delayed in paying my first lease payment, finance department never answers or returned calls,manager never available to answer questions. In 20 years of buying Dodge vehicles I've never been treated this bad.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
service Rating

Great Service

byJaytee29on 07/29/2018

My service at Chapman ford in Horsham was excellent. My rep Mike Kilgus was great!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Experience

byNjay913on 04/05/2018

Went to see Bob, him and Colleen gave me a great deal. After visiting 6 dealerships, no one else even came close. Definitely a lifetime customer here!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Ford Explorer purchase

byValleyviewon 04/03/2018

Sales staff was knowledgeable, courteous and considerate of my time, which resulted in a favorable experience. The staff was very responsive and attentive from sales associate through sales manager and finance. I would highly recommend this dealership to anyone considering the purchase of a Ford product.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Smooth process

bysally978on 08/13/2017

We had a great experience at Chapman Jeep dealership. Ben made the sales process go smoothly. We had questions and he had answers. We were very pleased with Ben and the sales team.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Recall service call

byKskauffmanon 06/16/2017

Curtious, helpful staff is awesome. Will be back again when I need service

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Oil change

byJwt2467on 06/13/2017

Very pleased with the service. Work was completed quickly and I was advised immediately. Will definitely be back.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

no appointment... no problem

bypajcy100on 06/13/2017

After sitting unused for a week, I got a "wrench" indicator on my dash. I thought I'd make it a few days before needing service but it was soon obvious the car was not working right. In a few minutes and without an apt I took my chances by going to Chapman (my dealer). They were able to do the diagnosis that day and found the problem quickly... some wires were chewed by something. (rodent of some kind?) We sort of joked about this possibility during the order write-up but unfortunately it turned out to be true. Ford would not cover this under warranty but Chapman worked with my insurance company to get the work completed quickly. John Ferino kept me posted every step of the way. Nothing like returning from vacation and finding out the car you left behind was invaded by rodents! But it's clear that Chapman values its customers and will go the extra mile to help them.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

First Oil Change

bytstarlipon 06/13/2017

Very friendly staff, quick service. Great Job guys!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best place to buy

byFirestpr111on 02/23/2017

Today we leased a new Jeep Grand Cherokee. Salesman, Mr. Tim Martin was very professionalittle and got us a great deal. Not the first can we got from here. Always an easy transaction. Thanks again Tim

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Do not fulfill their promises

bynogiftcard1on 12/20/2016

I was offered a gift card to come in and test drive a vehicle. After spending an hour with their sales team, I left empty handed and was told another department took care of the gift cards. I'm still waiting and am losing hope.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

Worst Dealership I ever bought a car from

byEmmaSwanon 10/07/2015

We had the worst experience with this dealership...from the salesperson to their service department. Unfortunately bought a used Jeep Grand Cherokee that had water issue within the first two months of ownership. Brought it to their service department to have them fix the leaking sunroof and charged me for a repair they didn't complete - twice! Not only do I believe that sold us a Jeep that had an obvious problem, but then proceeded to take more money from us for fake repairs. I would never go here for a car and have told family, friends and coworkers of our poor treatment at this dealer.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
service Rating

Chapman took care of us

byErnie_Bon 12/19/2014

Nick Conti took the time to thoroughly explain how the problem would be addressed (leak on passenger side). He was interested in working with us as a new customer and the warranty we had purchased from another dealer on our used car. (Another dealer was not helpful). He explained that Chapman had a specialist that focused on leaks which gave us confidence that this problem could be resolved. We immediately viewed Chapman as experts and problem solvers. The leak was resolved quickly and the fee was reasonable.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

VERY EXCITED FOR MY NEW CAR

byTyteayannaon 12/19/2014

Chris treated me like I was family member and made sure I was happy before I left out of the building. He assured I was taken care of and so was my new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Customer For Life!!!!!

byEricaDeeon 11/26/2014

There is no way I can identify ONE thing that stood out the most. Brian and John were AMAZING! They were very patient and informative; There were no gray areas with the information they provided. Everyone I encountered at this dealership was personable, knowledgeable, and wearing a smile.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service at Chapman Ford

bydebelaon 11/21/2014

Rich is very accommodating & the staff is friendly and helpful. I wait while my vehicle is serviced, and everyone is willing to ensure my comfort as well as answer my questions.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Best Service Department in the Area

byAmanda_Won 11/20/2014

The dealership has a knowledgeable and welcoming staff. When I had gone there to get my car inspection, they had a cafe-like atmosphere in their waiting area that was very open with complementary coffee and tea. The service advisor, Rich, was amicable and patiently answered all my questions. I enjoy this dealership because they treated me as a guest rather than a customer, - when they explained parts that required attention, they didn't come off intimidating and they didn't treat me like an in-and-out transaction. I will be using this dealership first next time my family needs service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Another excellent experience

byflyer219aon 11/04/2014

Jobs well done. As a person who remains at the dealership, the facility is comfortable. The renovations completed added to the visit. The remodeling done is excellent plus added to the overall experience. Keep up the good work.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

maintenance

bytlfoggon 10/29/2014

I arrived one day early in error, yet George got me in, did the work and got me out again. Thanks.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Madolyn

byMadolynon 10/07/2014

Everyone was friendly, and more than willing to help! They made the process of buying my new car really easy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

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