Southern Oregon Subaru

Going to SOSVM was a poor decision on our part. We were looking for a specific vehicle and I signed up for their alert on the website. I was promptly contacted stating they "had one just pull in" as a trade in. Sent a picture (of the good side) and it looked decent so we went in. Too bad the other side of the vehicle had $1k's worth of body damage. Somehow [non-permissible content removed] still got in in their little salesman jail cells and still wanted KBB value (and they put excellent condition on the KBB papers LOL). [non-permissible content removed]. But we were foolish and they called again. This time promising the next one wasn't crashed. It wasn't exactly what we wanted but we bought it anyways due to car buying/searching being a nightmare. As we were leaving the lot they gave us a gas card because the fuel gage shows empty. Got to the gas station and it was fuel. So we went back and told them what was up and they promised to fix it. Well it got fixed, 4 months later. In the end, after numerous unanswered phone calls, failed promises, put on hold forever, our "new" vehicle for a new instrument cluster. They knew it was a lemon as we were not allowed to even test drive it prior to purchase. And just so happens they said they forgot about the issue right after we signed the final paperwork. This place is an absolute filthy establishment. They do not care about the customer in any way... Just the commission they prey for and will do anything to get. Half of the lights on our "new" instrument cluster still doesn't work. We would rather it didn't work than have to go to this place ever again. I give the service dept a 3/10 because one guy was kinda nice and actually called back. I give the sales dept a 0/10. We learned a lot in this experience. I would recommend craigslist over southern oregon subaru.