Jeff Wyler Honda of Colerain

On January 12, 2017 I visited Jeff Wyler Honda of Colerain with my son so that he could get a new car. Will White welcomed us with open arms. We were under the impression that my son would need to wait a bit longer, but Will took on the challenge to make it work. My son was able to get the car he wanted with a very low interest rate. Will is the best salesman I have ever encountered!! He is extremely genuine and professional. His approach is relaxed, and there is never any pressure from him at any point. Even when I push him to the limit, he remains respectful and calm. Seeing that he was able to seal a great deal with my son, I began to get car fever myself and wanted to trade my lease in and finance a new car. After reviewing my options he presented them to the sales manager that was working on the numbers. And this is where it went downhill. The sales manager approached me to go over the same details and his delivery was awful. He spoke to me like I was a child, and told me I was basically “digging a hole for myself”. Talking to him made me feel apprehensive. I did not feel as though he cared about me as a longtime customer. So the next day I went to Jake Sweeny to discuss a deal. As far as I was concerned, that sales manager killed all thoughts of me ever going back to Jeff Wyler. However, after I test drove a Mazda 6, I remembered the red carpet treatment I always receive from Will White and I walk out on Jake Sweeny and contacted Will. When I expressed my thoughts to Will regarding the sales manager, he told me to come in right away or at my earliest convenience. When I arrived, Will greeted me with a huge smile, and then gave me the most sincerest apology on behalf of the sales manager that spoke with me. I have leased 5 cars from this dealership. I referred my daughter to this dealership in 2013 and she financed a car. Then she came back in October 2015 and financed another car. Plus I referred a friend who leased a car on or about December 29, 2016. So that is 4 customers that he almost lost due to the sales managers conduct. However, after reviewing my application again, Will was able to get me the car that I wanted! I was on the verge of taking my business elsewhere, and I definitely would have if it wasn’t for the superior service that I always receive from Will. One thing I know for sure is that Will White takes pride in ensuring his customer’s satisfaction. Thank you Will! Thank you for staying true to your word and for assisting me after the sales manager tried to make me look like a fool. Thank you for your patience and for staying late to close the deal. Thank you for going above and beyond. It could not have been possible without you.