Crown Ford

At 89, 700 miles on my Ford F150 VIN 1FTPX04524KD09379 I wanted to have warranty issues resolved before expiration of the 100,000 mile extended warranty. I also decided to let whichever Ford dealership I chose to perform a partial 100,000 mile PM service, ie. change sparkplugs, transmission, transfer case and front/rear differential oils, and serpentine belt. Estimates were obtained from three Ford dealership service departments of $500, $500-$600 and $600-$700 [violative content deleted]. Enroute to Crown Ford morning of 22FEB08 Friday vehicle was involved in single car accident due to inclement weather resulting in rear/rear right side damage. Drove truck to Crown Ford, arrived approx 0900hr. Instructed Gary DeSola, Crown Ford service manager to proceed with service and warranty repairs. Confirmed estimate of $600. Left vehicle for work. Following is chronology of subsequent events: 22FEB08 Friday 1600hr Called Crown Ford, G DeSola reports sparkplug frozen. 25FEB08 Monday 1030hr Called Crown Ford, G DeSola reports plug still frozen, may have to remove head to extract plug 26FEB08 Tuesday 1000hr Called Crown Ford, G DeSola reports head hard to remove, may have to pull engine. Ford aware of problem. 27FEB08 Wednesday 0930hr Called Crown Ford, G DeSola reports work in progress, will call back. No return call. 28FEB08 Thursday 1000hr No call from Crown Ford. Called Crown Ford, G DeSola reports work in progress, Ford involved, warranty applies to sparkplug problem. 29FEB08 Friday 1030hr Went to Crown Ford to retrieve items from truck. Found air cleaner, valve covers still on engine, engine in truck. G DeSola stated sparkplug broke, tower dropped into cylinder, "best tech" working on it, conferring with Ford tech. Did not observe any work being done on vehicle while at dealership. 3MAR08 1030hr Went to Crown Ford to meet with insurance adjuster. Vehicle still not being worked on. 4MAR08 Tuesday 0930hr Called Crown Ford, was told by G DeSola head was NOW being pulled. 5MAR08 Wednesday NO contact 6MAR08 Thursday 0930 Called Crown Ford, G DeSola stated possible 1030hr completion, would call back. Recieved call from G DeSola 1608hr truck ready. 7MAR08 Frieday 0930 Picked up truck. Presented with bill for $1238.14. When asking G DeSola how estimate doubled without ever having informed me, he denied having given original $600 estimate. Also misreported mileage on repair order as 97, 302 miles instead of actual 89, 730 miles, effectively shortening remaining warranty coverage. As for three warranty repair items G DeSola stated could not find front suspension or cowl noise defects, and changed coil pack to resolve stalling defect. Spoke to general manager Chris Anderson regarding dissatisfaction. After outlining problems and complaints his response was to ask if i was done venting, and what did he expect him to do. Paid bill, brought truck to body shop in Oceanside (apprx 5 miles). While enroute to body shop, truck stalled twice.