New Country Lexus of Latham

Previously we had bought an IS250 Lexus from the dealership. Having basic oil service was a lengthy process. Always told a half hour and almost always it took 45min. to 1.25 hours with lame excuses. My last experience was when I took my certified RX350 for it's first oil change only ,that venture took almost two hours with no apologies. What I noticed is that two other customers came for an oil change after me and they were done before me. I did not buy this vehicle from them so I deduced that they did not feel as obligated to treat me as their customer. I also had my previous Lexus detailed there and my GPS was stolen with no apologies.