Atlantic Honda

1/10/09 Leased a new 2009 Honda Civic EX from Atlantic Honda a few days before the end of 2008. While I was sitting in the dealership waiting for them to finish the prep work on my car, I got an email from them thanking me for my business and giving me a free car starter. I call the Honda rep who sent me the email letter and confirm that I am getting this, there is no cost, no hidden fees, etc. She confirms that yes, there are no costs at all. Just call, bring the letter with you and they will install it. I make an appointment and drop my car off and give the service guy my letter. Two hours after I drop it off the serve man calls to tell me that the sales manager will not allow me to get the unit installed. I called and spoke with RAVELLE - sales manager and he tells me that I was no entitled to get the letter and that all Honda customers get that coupon sent to them in an email. In fact, if I got the free started it would be double dipping because I came in off the newspaper ads and was not enitled to get the starter. He said it would like getting two 5 cent coupons for milk and trying to get the milk for free. He literally was arguing with me even though I had an email in my hand that staed a free, installed starter. Please note, this is the THIRD car my family bought from Atlantic. The first two were Caddies and now the Honda Civic. When I told him that it was not my loss he said "what do you expect just to give you something worth $397 for nothing?" I said "no, u sent ME the email. I had no idea this was even possible nor did I ask for this. You solicited me and THANKED me for my business while I was sitting in your dealership." I then told him not too worry, I will come down and get my car. With that, he literally hung-up on me without even saying goodbye If this is any indication of how this dealership treats a brand new customer, in this economy - DO NOT EVER BUY OR LEASE ANYTHING FROM ATLANTIC HONDA, CADDY OR ANY OTHER ATLANTIC DEALERSHIP IN NY.