Cadillac of Mahwah
Back to Sales Reviews
Dealership Sales Review
sales Rating
The old bait and switch routine
Written byon 01/07/2017
Was quoted a lease price on a 2017 CT6 which was supposed to have adoptive cruise control as one of the features. It was only after completing all of the paperwork and having paid the first months payment and registration fees that I was told the car did not have adoptive cruise control as promised and that if I wanted a CT6 with adoptive cruse control that it would cost $10,000 more. I had the contract voided, my credit card payment reversed and walked out of the dealership. Jessie Garcia, the lying internet sales representative said he took full responsibility for the mistake, yet I was offered notion to make up of the nearly 5 hours of my life that this lying salesman cost me.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
dealerreply on 01/10/2017
Dealer Response
Robert, I am disappointed to hear our dealership was unable to provide the business you needed. We always aim for 100% customer satisfaction; however, it is apparent we have fallen short of this goal during your most recent visit to Cadillac of Mahwah. We appreciate you taking the time to share your experience and leave this review. Reviews like these help highlight specific areas in need of improvement as we are continuously looking for new ways to improve our dealership. We'd like to do whatever it takes to regain your future business. Please contact me at your earliest convenience so that we can work together to resolve this issue.
Sincerely,
Paul Ciriello pciriello@cadillacofmahwah.com | Cadillac of Mahwah
Report