Route 22 Honda
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Dealership Service Review
service Rating
RIDICULOUS
Written by 05/05/2017
onWe were very pleased with the car and the person that helped us lease the car (Manor). However, today we had the worst experience ever! We got a flat tire and called the dealer, they asked how long it would take to get there and we said 10 mins, so they asked for us to drive there. We got there 10 minutes later to be told that they could not fix it because services will close in 20 mins! Services told us to call the dealer, and UNFORTUNATELY we spoke to the sales manager his name is either alex guzman or gary angus and we asked for a solution and he said that we should leave the car there and take an uber back home are drive it back just like that! They said it wasnt their fault that we went there with a flat tire! When they were the ones that told us to go there in the first place! If they knew that they dont take people by a certain time they should have told us! We pay for tire and rim insurance so the least they should have done was apologize instead of saying that it wasnt their fault we got a flat tire. Yes it wasnt their fault we got a flat tire but it was their fault that we wasted our time going there and risked getting in an accident or damaging the car. Its such a shame that not even their managers are well trained!!!
- Recommend this dealer? No
- Did the dealer honor all commitments made? No
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bramauto22 on 07/19/2017
Dealer Response
Dear Customer,
I sincerely apologize for the negative experience you encountered with our service department. I would like to ensure that your concerns have been properly addressed. Please call me directly at your earliest convenience at (973)705-9300 extension 232.
Thank you,
Howard Newman
Corporate Customer Relations Manager
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