Route 18 Chrysler Jeep Dodge Ram

This is long, but well worth your time. I have a 2013 plum crazy challenger – purchased out of state, but I’ve utilized Route 18 Chrysler Jeep Dodge for service related issues. First, there was a defect with the gas cap. I called service & was told to come in so they can take pictures in order to have it covered under warranty. I stopped in the following Saturday – at 3:02pm (service door was not locked & 2 employees at the desk) when I stated why I was there 1 employee looked at his watch & told me that they closed at 3:00pm. The other employee must have seen my face and said he would help me. He took the pics, said he would order the gas cap, and I’d get a call when it came in. 6-8 weeks later and no call. I called service & was told “yeah, its sitting here”. My next experience… received a recall notice for the engine timing chain (may fracture which can cause the engine to seize resulting in major engine damage). I called service to be told they don’t have the part in stock. I asked to be called when the part came in and was told “we don’t do that, you’ll have to check back”. My husband called back & asked why we couldn't get a call and was told “we don’t do that, we are too busy”. After requesting to speak with a manager the women said “I’ll make this one-time exception and call when the part comes in”. Two months pass and no phone call. I called and was told they had one part left. I made arrangements to drop the car off Sunday evening & was told the car would be ready Tuesday. Tuesday afternoon I called service for a status since I hadn’t heard from them. The women who answered said she couldn’t help me and would have an adviser call me. With service closing in two hours, I asked her to check on it. She became frustrated, put me on hold, and came back to tell me my car was in a bay and my engine had been removed. To sum this up (character limit here), my husband called & they had my car finished that day…however, when we got there we noticed 3 chips in the hood paint. We asked for a manager, Ben Farber, who told us they have a guy that comes in on Tuesdays that repairs scratches, chips, etc. & gave us a “We Owe” slip that specifically states “Fix paint chips in hood to customer satisfaction. At least three pointed out and acknowledged”. He told me to drop the car off Monday night, and that he would be on vacation that week but he would inform another manager that I’d be dropping it off. At approx 12 noon I received a call from Ann in service stating my car would not be repaired that day - the guy that comes in on Tues. was on vacation. So we went to pick up the car – to find it parked with the doors unlocked & the passenger window half open. We inspected the car & noticed there was now a scratch in the decal above the door handle & two light scratches on the front fender that were not there the night before. Again, we asked for a manager, Rich Warren. He said I should not have been told the repair could not be done that day, that they could have, and should have, made arrangements with the body shop they use. He promised that he would get the repair done the following day & went further to say he may drive the car to the body shop himself & he would give us a loaner car. He also said he would have the car parked inside for the night. So you can see the type of people working on cars here, when he handed the keys to the mechanic and told him to park it inside the mechanic replied “I don’t know where [non-permissible content removed] you expect me to put it” (yes he did!) – I don’t think he realized I was in the room. In the end I left the car in their hands again (big mistake). At around 1:30 pm the next day I received a call from Chris Lardieri the service director. He said they would fix the decal but that was it. He denied the damage to the hood was done while the car was at the dealer, and said it was due to usual road debris, & said that all they would do is touch it up with touch up paint. As you can imagine at this point, I could see the quality of this – three big blobs of touch up paint. When I expressed my dissatisfaction (and I admit I got a little irate at this point as I would imagine anyone would) he said they now wouldn’t do any repair at all. Ben Farber and Rich Warren promised it will be repaired - misleading [non-permissible content removed] is an understatement. I picked up my car that evening and will never step foot in this dealership again! They are extremely disorganized, they don’t communicate with each other at all & if you read other reviews online my car is not the first car they have damaged and tried to get away with it! They are dishonest [non-permissible content removed]!! It’s a shame organization's like this get away with screwing the consumer. We are informing Chrysler Headquarters of this dealerships poor service. Looking at some other negative reviews online, the dealership responds with the typical BS and excuses and never takes responsibility for their actions. Don't let take advantage of you too!