Herb Chambers Honda of Westborough

I NEVER write these reviews. However, I really feel that Herb Chambers Honda of Westborough (and Herb Chambers in General) really has gone above and beyond and deserves recognition. I purchased a brand new 2015 Civic a few weeks ago, and the entire experience has been great! I did have a couple of issues (all of which were because of myself, not the dealer) First, our salesman Anthony was awesome! He was knowledgeable about the car, he was SUPER friendly, and really did everything in his power to ensure that I was a happy customer. I got a deal that I was happy with on my new car, and was able to drive it off the lot the same day as signing the paperwork! From here, is where (my) list of errors began, that the Herb Chambers group did everything in their power to ensure I left a happy customer. I accidentally left my EZ-Pass transponder in my old car that I traded in. It took me a couple of days to notice my mistake. I called Anthony, and he tracked down my old car (which was on its way to auction), and got the transponder returned. Awesome service!! Before I even got to fill the gas tank for the first time, I managed to mess up my brand new car backing out of a spot. Sparing the details I broke the front bumper cover slightly, tearing a bolt and 2 pins holding the bumper cover on. Obviously I was completely beside myself, as I just messed up my BRAND NEW CAR that didnt even have 300 mils on it yet! OH NO!!! But yet again, Herb Chambers to the rescue! I brought the car immediately to the Herb Chambers Body Shop in Ashland, MA to get a quote for a repair. I told the tech my story about how this is a brand new car... He took my keys from me at that moment, and pulled the car around back, asking me to wait a few mins. 15 Mins later he pulled my car up being completely fixed! He had to do a slight patch-job, but my bumper looks like brand new without a scratch on it! I asked him what I owed him, and he said NOTHING!! I coudlnt have been happier! I wasnt looking for anything free, but once again, Herb Chambers went above and beyond to make me happy! Lastly, I had a mis-understanding as to the functionality of the after-market car starter I had installed as part of the purchase deal. The manual for the car-starter said that by default, the parking lights would remain on when the car was remote started, making it easy to tell if the car way running from a distance. Apparently this feature was not supported on my particular car. Within minutes of learning this information, my salesman Anthony just happened to call me to follow up to ensure I was happy with everything. He had no idea the issue with the starter was even occurring. I explained to him that I was a little upset over the car starter issue. Anthony apologized immediately and said he would talk to his manager, as they want to do everything possible to make me a happy customer. I got a call a couple hours later from the service department that my car was ready to pick up, and they managed to add some wiring that got the parking lights to remain on when the remote start was on. So even though the feature was not part of the starter, they made it work. Again... No charge. I used to avoid the Herb Chambers brand because of a service issue I had with my Toyota (years and years ago). But I have to say they completely changed my opinion, and I would recommend this dealer to anyone!!