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Ourisman Mitsubishi


4404 Branch Ave, Marlow Heights, MD 20748 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
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Yes (1) No (0)
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Dealership Sales Review

2 out of 5 starssales Rating
Horrible Experience but A few good men
Written by faiyrb on 05/20/2011
My experience was not unlike many of the reviewers. I felt I was lied too throughout the entire process. They would constantly change the price I owed or the car I wanted wasnt available/not within my price range, or my trade in wasnt the best. I would receive calls to come in quoting me a price for a down payment over the phone, only to get me there and change the price. I wouldnt recommend going there but if you are in DESPERATE need of a new car and dont have the best credit, by all means check them out. Most of them are shady, so PLEASE go see Christian Love or Graham Dixon. They are SUPER honest and most of what I had to deal with wasnt their doing, but management's. They are super patient and never hassled or pressured me into a car. They were very empathetic and the customer service provided by the both of them was impeccable. I had long waiting periods and they made me laugh, shared their stories with me. They actually have Mitsubishi cars themselves which made me feel confident in purchasing one. I have not heard the best reviews about this make/model car. I have a disability, they actually made me feel very comfortable and extended a helping hand from time to time. I shared with them some of the reviews here. They just started working there and felt so horrible. Christian actually asked me what could be done to change the consumer's perception. I would stay away honestly but if you arent in the best financial situation, PLEASE go over and see Christian and Graham, they will certainly treat you with honesty and respect.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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