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Heritage Toyota Catonsville

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Heritage Toyota Catonsville
6324 Baltimore National Pike, Catonsville, MD 21228 (map)
Today 09:00 AM - 09:00 PM
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Service Rating
1 out of 5 stars (116)
Recommend:
Yes (0) No (4)
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Dealership Sales Review

1 out of 5 starssales Rating
Not What I Wanted
Written by mustang_jean on 01/25/2015
The Russell Toyota Web site lists over 800 cars. Not quite - their inventory includes cars from a dealership on the other side of town and cars which are on order. Call them first. If you can accept another car as a substitute, good for you. If Russel Toyota does not have exactly what you want, right there, go elsewhere. Don't waste your time like me.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
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mileone on 01/28/2015
Dealer Response
We appreciate your feedback about Russel Toyota Scion. We apologize you were disappointed during your recent visit. We try to make the car search as easy and simple as possible for all of our customers. Customer service is very important to us and for this reason we bring the cars to the location most convenient for the customer. We are sorry if there was any inconvenience as this is not our intention. We would like to try and rectify the situation. Please feel free to contact our General Manager, Chris Lark, at clark@mileone.com or 410-788-8400. Again, thank you for your time and we look forward to speaking with you soon.
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