Mercedes-Benz of Annapolis
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Dealership Service Review
service Rating
Car Wash Service
Written byon 05/06/2015
In late March 2015, we purchased our first Mercedes-Benz and our wonderful salesman, Brian Sturgeon, told us that we get free car washes at the dealership. I took my car for the first wash today and I cannot praise them enough. The service department is like no other I have ever experienced and I have been to many. The area you pull into is spotless and the manner in which staff greet you makes you feel more like you have arrived at a hotel with valet parking and concierge service. The lounge area is extremely comfortable and also spotless. There is a big screen television on the wall that shows the actual area where cars are worked on. You guessed it, even that area is spotless. It seriously was hard to believe that I was in a car service department. I was in and out in less than 30 minutes.
Given the overall buying experience from Mercedes-Benz of Annapolis and with today's experience with their service department, I am hooked for life on Mercedes-Benz.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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mileone on 05/22/2015
Dealer Response
kbrooke1, thank you for the sincere review. We take great pride in providing our customers with a service experience like no other. We are delighted to see your experience with us was a positive one. Thanks again!
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