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BMW of Annapolis


31 Old Mill Bottom Rd N, Annapolis, MD 21409 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (20) No (2)
Service Rating
Recommend:
Yes (96) No (10)
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Dealership Service Review

2 out of 5 starsservice Rating
Bad experience
Written by canz on 11/01/2008
Took my 328 in for the routine 60K service. Was told that a number of things were wrong, and the repairs would be $4000! The "problems" were suspicious--oil pan gasket, valve cover gasket, spark plug wires--all classic scam items. So I pulled the car and took it to another dealer for the 60K. I specifically asked them to check the oil pan, valve cover, and wires along with the 60K. Guess what? No problems, just tighten a few bolts that were slightly below the specified torque. The service and repairs (I did need brakes) came to $1800. Expensive, yes. But not $4000! It is so frustrating to have to deal with these [violative content deleted]. Of course I will never go back to BMW of Annapolis. I'm shopping for a new 5-series now, and for the sake of a $2200 rip-of attempt, this dealer threw away what could have been a profitable relationship with a loyal customer. I don't get it. Oh, one more thing. I did call to speak to the Service manager about my experience. Would not take my call, would not return my call.
  • Recommend this dealer? No

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