Robinson Brothers Ford Lincoln

So I will start off by saying this was by far the absolute worst service I have ever seen from a dealership! I called 2 WEEKS AGO and made an appointment with the service center about fixing my truck. I scheduled an appointment for July 8. I dropped my truck off there on July 7th afternoon and told the service department what was wrong with it and that I had an appointment. "No problem sir we will jump right on it first thing in the morning". I left there saying, "this will be great, my truck will be fixed and ready to go now". On July 8th, I had not heard from them yet and it was around 12:00 noon. So I called and asked to speak to the guy who had helped me. He proceeds to tell me that they haven't even touched my vehicle yet. I said ok that's fine.... Ill call back later. I call back around 3:00, guess what STILL HAVE NOT TOUCHED IT AND WILL NOT GET TO IT TODAY. Please explain what is the point of making an appointment then. He says the appointment is just a "drop off date". No other dealership I have ever been to makes an appointment and that means its just a drop off date. So I tell him to have my keys ready and I will come pick up my truck. I get there and I ask again to explain the purpose of making an appointment because obviously it doesn't even matter. He tells me if I don't like the way it is maybe I should try to bring it somewhere else. NO PROBLEM.. you just lost work and for the rest of my company trucks. ALL-STAR in Denham Springs got me an appointment for this morning and has already called me the fix for my truck and I will have it by the end of the day. Good job Robinson Brothers you lost out on $2,321.75 worth of work from Warranty Work. Congrats