Oxmoor Ford Lincoln

Arrived at dealership with a bad battery per AAA and their readout said dead cell, everything else OK. Service Agent said they would have to charge the battery for about an hour to make sure it was bad. Since the battery was not totally dead I felt that an hour was excessive in today' s technology, especially at a high volume dealer. About 2 hours+ later the Service Agent told me I had a dead battery and they were installing a new battery. she also asked if I would like to have the battery serviced for $29.00. I said no, especially since it was a new battery, why would a new battery need $29.00 service. Finally about 2.5 hours later I had the car back with a new battery. Seemed like a very long wait for a new battery. I understand service has to be scheduled. I would appreciate if the Service Agents would state up front how long the service would probably take knowing what the current work load is in the shop. I am sure the only reason it took so long is the fact that the service shop was backed up, but no one every tried to explain what took so long or apologized for the long wait. I was just happy to have my car back and out of there. Also the individual that welcomed me when I drove in did not seem to know exactly how many years a Lincoln Warranty is good for.