Rod Hatfield Chevrolet

I am unaware of their in-store service, however, purchasing a vehicle from a different state is an awful experience with Rod Hatfield. Communication was horrible. I was directly told by the sales representative Rocky that the in-store customers are more priority than the ones on the phone. I continuously had to reach out to the sales representative daily for updates because he would fail to return my calls with answers. And even then he would have to put me on hold to go research. Once the deal was finalized I arrived to the dealership only to realize 1. My car was not prepared i.e. washed, filled up, etc... 2. My final check was lost that was sent in the FedEx envelope to the dealership and was told it was probably shredded 3. Even though I gave over 2 weeks time that I was arriving, service was never told early enough to be able to order my tire gauge monitors for my winter tires. I was on a time crunch as I was driving from 6 hours away then driving 6 hours back. I waited for 2 hours just so that things that could have been done prior to my arrival were completed. To this date I still don't know why I had to wait on the shop floor standing around with no one even talking to us. We never even received a welcome or offered a glass of water. Rocky is awful and I would never engage him in any vehicle sale. He made it very clear upon his arrival 1 hour later that he made sure to look you up and down. He didn't even appear to be appreciative that I just purchased a brand new car from him, If it wasn't for the only 2016 White Interior White Camaro SS convertible in the region I would have purchased my vehicle elsewhere. After the sale when I got back home I contacted the financial representative with a financial question and was told he would research it and get back to me. Well its been 2 months and I still haven't heard from the dealership. I am getting the feeling communication is a dealership issue and not only the sales rep. Only positive, once service knew about my tires they did a good job communicating with me with what they could and couldn't do since the time crunch and were very accommodating in packing and stowing my extra tires.