Rizza Buick GMC
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Phone Solicitation Abuse after lease was over
Written by 12/13/2016
onRizza Buick, Tinley Park, Il called excessively as my lease was coming up they started at 9 mos left in my lease. To make matters worse after turning in my leased Verano I received no less than 6 calls to turn in the car I already turned in. I asked them not to call me on all of these calls,. After the 4th call I called the sales manager and he confirmed I would not be called. 2 Hours later I received a call from another sales person to turn in my car. It gets worse, I filed a complaint with Buick Corporate Office, and received an e-mail verification from the dealership General Manger that I would not be called and within a week of this confirmation I got another call about turning in my leased vehicle that I already turned in..
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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sales_team1 on 02/07/2017
We are very sorry to hear about your recent experience with us. Customer care is our number one concern, and we would never want a guest to feel as if they aren't valued. If you would be open to contacting me at your earliest convenience, I would appreciate the opportunity to further discussion your situation and the chance to make things right and to assist you better in the future. Josh Jansky- Business Development Manager- jjansky@rizza.com
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