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Rick Case Hyundai


3190 Satellite Blvd, Duluth, GA 30096 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (150) No (8)
Service Rating
Recommend:
Yes (287) No (66)
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Dealership Service Review

5 out of 5 starsservice Rating
BEST CUSTOMER SERVICE EVER!!!!!!
Written by recentcarbuy2 on 08/13/2013
BEST CUSTOMER SERVICE EVER!!!!!! I have been in a few times for service on my 2007, 94,000 mile Veracruz. Every time the service department has been outstanding. Thanks, Sarah, Tony, David, Nicole and Chong. Well, this past Saturday I was back at the service dept. I had expressed interest in a new vehicle in the past and Nicole introduced me to FRED S. I wasn't positive I was ready to let go of my Veracruz, but Fred listened to what my needs were and, after service called to tell me what I need to repair my vehicle, Fred called to tell me to come in and look at what he could do. I went back to the dealership and Fred was able to put me in a new Sonata, which is the vehicle I had expressed interest in, in the color I wanted. He got me a decent value on my trade, considering it was sitting in the service department needing repairs, and he got me a great deal on my new vehicle that fit into my budget. Oh and FRED did all of this in less than 2 1/2 - 3 hours. Of course, he had a lot of help from his great finance guy Manish and his Manager Casey. I hate buying new cars and this truly was the best experience. The people at Rick Case have made the experience fun and painless. THANKS FRED!!!
  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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kelly2012 on 08/13/2013
Dealer Response
Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Stephan Grönberg General Manager Rick Case Hyundai Duluth
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