Lexus of West Kendall
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Dealership Sales Review
sales Rating
Avoid this dealer if you can.
Written by 02/15/2010
on- Purchased a used Lexus ES350 in January 2010.
- Dealer delivered car without floor mats. When I asked about floor mats, salesman took used floor mats from another vehicle. More importantly, the floor mats were placed in vehicle WITHOUT THE PLASTIC CLIPS TO HOLD THEM IN PLACE. Note, this is the same model Lexus that only 3 months before had an infamous fatal accident in Califormia due to floor mats stuck under the accelerator.
- After the above accident, Lexus recalled this model to make certain adjustments to the gas pedal and flooring to prevent the stuck accelerator issue. My used vehicle sat on the dealer lot for over a month, and was sold to me without the recall modification. Now on my own time, i have to take vehicle to the dealer to get this adjustment done. NOT ACCEPTABLE! This is the equivalent of selling a defective vehicle.
- Dealer management is clearly not on the ball. Unless you live really close by, it may be worth the inconvenience to go to a different dealer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes