Melbourne BMW

I brought my car in for a window replacement. My experience started out with the wrong part being ordered and the service consultant (Jamison) feeling the need to make a point of putting the blame it on me. He quoted me a cheaper price for the correct window. I asked him to write it down but he said he couldn't give me an exact price, it would just be less expensive. They tape up my window, very sloppy sticking a ton of tape all over the paint. I went back the next day (taking a second half day at work now) and the same consultant tried charging me $100 more. I said that I absolutely wouldn't pay any more than he wrote down the day before. He ended up telling me to write down what ever I thought the price was and that's what it would go for....THAT doesn't make sense but whatever. He came out 2 hours later and tried to give my car back. The car was scuffed up, paint was scratched, the residue from the tape was everywhere, the outter panel near the window was snapped off and the interior door panel was cut up. I almost freaked out. The kid technician who gave my car to me drove it around the block ( I actually watched this) and brought it back, pretending to have fixed it. I told the consultant that I wasn't taking it back like that. He huffed and brought the car to detailing to do it himself. He brought it back with the tape cleaned up, the scuff mark removed and the scratch cleaned. The scratch was still there and the 2 panels were still damaged. I told him that it was unacceptable and he told me that there's no way his guys did that. They would have told him and had the parts already ordered and the car cleaned up. They told me that I taped my car up like that and I could take care of it! I almost screamed at them. They did that the day prior...what the heck??? He charged me to orded clips that they broke when removing the panles...[violative content deleted]?! The next day I called the manager. Jamison already told him I would be calling so they ran around and "got the story". Brian T (service manager) returned my call and was disgustingly rude. He was sooo condensending and wouldn't listen to me. He told me he wouldn't even entertain this idea and that they had never ever had a problem with their technicians damaging anything. That is BS of course, I've never seen a review that say anything but the fact that they suck. So he hung up the phone after telling me to [violative content deleted] in so many words. I was completely sickened that they were taking such advantage of me. I hope it the $30 it would have taken to fix this is worth it to them....because our judge is going to make them come up with a lot more than that for court fees. Bottom line is that they are very [violative content deleted] and sooooo awfully rude. Take the time to go to Orlando for service....you'll waste a heck of a lot more trying to deal with these [violative content deleted].