Delray Hyundai

Brian Singh, Service Manager and Kevin O'Neil,General Manager, need to take a class in customer service. They put the burden on the customer to prove their case and then wash their hands clean of it. I have a new 2012 Hyundai Veloster that has issues with the wheel rims, ever since I brought the car in for Window Tinting. In my research, it looks like corrosion, however, all hyundai staff at Delray Hyundai and the warranty department say it is physical damage and won't honor the repair or replacement. They decide this based on a look and automatically say it is my fault. I know I did not create this issue. The rubber on the tires should be scraped as well, and they are clean on both tires. For all I know, they could have swapped my wheels while the car was in their hands for window filiming. I am a new Hyundai customer who has had an excellent reputation with Braman Honda for 13 years while they serviced my 1998 accord. I'm not a person who asks for something I'm not entitled to. Hyundai consumer affairs also keeps pushing the issue back to me. They are being penny wise and dollar foolish here. I feel horrible and they are forgetting that the reason they are in business is because of customers. Although I love the car, it will eventually need service and since I purchased the extended warranty, I must go to a Hyundai dealer for service and now I don't trust them. Is it the Hyundai culture to sell cars and then fight the customers when it comes time for service? Does Hyundai only care about car sales? I'm am starting to regret purchasing a Hyundai and would never recommend Delray Hyundai to anyone.