George Harte Nissan

I brought my month old car in to the service department because the "service engine soon" light was lit. They took care of that problem and told me that it was a loose gas cap. When I looked at my car about 2 hours later, I noticed that there was a dent surrounded by grease in the front of the hood of my car, exactly where someone would put their hand to close the hood. I immediately returned to the dealership and one of the managers, a Kurt Buckholtz, adamantly and sternly denied it could have happened there. A different service tech insulted my intelligence by suggesting that the grease surrounding the dent was only dirt and dust (as it was a rainy day it was even more ridiculous to suggest as dust would have washed off and grease certainly won't). These same men made it clear that I, as a woman, could not be relied upon to give a certain review that the dent wasn't there before the service appointment. The manager said he relied upon the knowledge that the computer is hooked up through the dash, but didn't admit that the only way to get the "service engine soon" light to go off so rapidly is to disconnect the left anode to the battery. (this was relayed to me by a friend who works at a different service department for a different dealership) If the "service engine soon" light could be disable simply by tightening the gas cap, it would have already gone off one the three times the gas cap had already been tighteded by myself and my husband. The service manager had already told me that it would have taken two full key cycles after the cap was tightended for the light to go off on its own. The upshot? Kurt Buckholtz suggested that I go to the trouble of pursuing legal action. There are much better service departments out there - use one of them!