Crowley Kia
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SERVICE CENTER REVIEW
Written by 03/21/2016
onThis review is for the Service department, specifically for the help I recieced from Ed Donahue and manager Scott Patterson. I have an 05 Kia Spectra that has been worked on by a number of people. Lord only knows at what point my car was improperly handled before I sought out to have my spark plugs done by these Professional Mechanics at Crowley.By far this has been the most pleasant experience because of there honesty and willingness to help me. They were attentive to my concerns after bringing the vehicle back to recheck spark plugs I had put on by them a month ago. Turns out, a previous mechanic did not properly secure my main connection to the spark plugs, and instead of being pinned to another large service charge both Ed and Scott offered to fix the issue immediately with no damage done to me! This could have been a nightmare, but fear not, these guys are honest, attentive and surely know what it takes to make sure their customers are satisfied. I walked away just a short hour later with the problem completely fixed, I would recommend anyone and everyone to get there done here! You'll walk away knowing your car was in great hands! Thanks again, for dealing with me at a time of urgency, as I too am in the car business! My 05 will be able to get to work no problem now!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
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crowleykia on 03/29/2016
Dealer Response
Hi Wendy and thanks for your kind words! We appreciate Ed, Scott as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again and make sure to like and follow us on Facebook to catch the latest service specials.
Best,
Stacey Gray | Customer Relations Manager | sgray@crowleyauto.net
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