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AutoNation Chrysler Dodge Jeep Ram Southwest


7980 W Tufts Ave, Littleton, CO 80123 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (26) No (3)
Service Rating
Recommend:
Yes (44) No (7)
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Dealership Service Review

1 out of 5 starsservice Rating
Will never go here again!
Written by andyjk1 on 07/19/2012
I had an awful experience. The purchase of my certified preowned vehicle was not bad at all. I test drove the car and they were very quick with the paperwork and financing. However, since then it's been a disaster. When I bought the car the check engine light was on. They assured me that they would fix it and it was likely a minor issue b/c the car was Chrysler certified and passed an intensive inspection. After I bought the car, I scheduled an appointment to have it looked at a week later (bought on a friday night and took it in on a Saturday the following week). During that week, the car would die at almost every stop light I stopped at. When I took it in, they assured me the the issue was fixed and I ended up picking it up on Sunday. On the way home, the light came back on and the car had died. I took it back in on Monday and they had it until Wednesday a week and a half later. During that week and a half they repeadedly told me they weren't sure what was wrong with the car. Once it was a week old, I called Chrysler to file a claim. I also called the dealership and asked them to find a way to make this a positive experience for me. They refused to do anything. Instead, when I picked my car up on Wed, they had used most of the gas I had put in the car (it was down to almost 1/8 of a tank when I took it there with almost 3/4 of a tank), the engine cover was scratched, there was grease on the hood of my car, and they had forgotten to put the owners manual back in my car. When Chrysler called me back about my claim, they were very unresponsive and acted like there are no gurantees with buying a certified preowned vehicle and that I got my car back and that's all that matters. It was a very ridiculous experience. I would never buy a car from that dealership again b/c their inspections are bogus and they don't care about the customer experience.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

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