Bob Penkhus Mazda Car Dealership Colorado Springs Colorado | Edmunds
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Bob Penkhus Mazda Sales Reviews

  • 1101 Motor City Dr
  • Colorado Springs, CO 80905 (map)
  • Chat with Dealer
Sales Rating:

Amanda Furrer SMOKED in my vehicle and LIED!

Written by furioushoward on 05/25/11 01:26:41 PM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

This dealership doesn't even deserve 1 star! We purchased a Jeep from Bob Penkhus. It was our second vehicle we purchased through them The salesman that was worked with was Amanda. She guaranteed that the Jeep we were purchasing was going to have the transmission replaced before we took it home. We agreed and paid in cash in full on the spot for the Jeep. A few days later we got the Jeep back. Amanda LIED about the replacement of the transmission. It never was replaced. The check engine light was still showing up. She offered to come to our home pick the Jeep up herself and take it back to the shop to have the sensor reset. She said that after the transmission was replaced (that never happened) they forgot to reset the sensor. When she dropped the Jeep back off to me she said "I hope you don't mind that I sprayed Febreeze in the Jeep, it smelled like the shop." What a bunch of crap. She smoked in MY vehicle and thought I was too stupid to smell it and see the ashes that were all over the backseat, where my children would sit! She also kept forgetting to bring the maintenance paperwork to me. It took nearly 2 months for her to mail the maintenance paperwork to me. Lo and behold, the paperwork showed that the transmission was never replaced! Since then, Amanda has refused to return my calls. I have taken this issue to the manager and the mechanic that did the work on the Jeep. DO NOT purchase a vehicle through Bob Penkhus, and don't waste your time working with Amanda, she is only after a sale and is apparently satisfied with lying to you face, putting your family at risk in a vehicle that needs work and taking your money, smoking in your vehicle, being a complete coward and not taking responsibility for her unprofessionalism and lies.

Dealership Experience

How quickly did the dealer respond to your email inquiries? No response While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? No

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