Galpin Ford

DO NOT GO TO GALPIN FORD FOR SERVICE!!!!!!!!!!!!!!!! I brought my '13 Edge (bought new less than a year ago) in to have the windshield replaced because it had damage when I bought the vehicle. After picking up the vehicle I noticed the headliner was trashed. I'm waiting for a solution from them, but short of them buying it back for what I payed out the door, I really don't see one. Replacement is only going to lead to more problems. I paid good money for an unaduterated vehicle, which I no longer have. I have no intention of paying for a vehicle I no longer want due to dealer carelessness, for another 5 years. I'll update when I find out what they're going to do. This is the second vehicle I've had destroyed by Galpin service. The last time they trashed the dash on my Explorer. They replaced it all right, and cut every wire in the process. When I brought it back to get it fixed they wanted $300 to repair their damage and told me "it's a truck, just be happy it starts". Stay tuned, if they do the right thing I will definitely let it be known........................... They are pawning me off on the windshield company THEY HIRED. I can tell this isn't going to end well Glass company denies any responsibility, said I just didn't notice it in the year I've had my vehicle that I know every inch of. Galpin's move now. Waiting for this very personal form letter next...... We're so disappointed, (insert name here), that you didn't feel we lived up to our standard of excellence. That isn't how we strive to operate and if you're willing we'd like to discuss this further with you. Please contact us by phone or email so that we may work together to resolve this matter to your satisfaction, or if you'd prefer that we contact you, please send us your contact information and we will follow up with you. Thanks again for sharing, and we look forward to speaking with you soon. Jeff Skobin Marketing Manager- Galpin Motors [contact info removed] Received a call from service manager this morning and was told how important my satisfaction is and he asked what it would take for me to be satisfied. I explained that this is my second time having Galpin destroy a brand new, unadulterated vehicle and nothing short of buying me out for what I paid or replacement would be acceptable. I should have to suffer zero hardship for their carelessness, TWICE!! Anything short of that and I will not be satisfied, and stated that. So they know what my ONLY acceptable solution is. Waiting to hear back. They did the damage, hope they man up and make it 100% right. Why do they ask what it will take when they have no intention of doing it? Again, at this point I would reccomend you take your vehicle anywhere else but here if you want to get your vehicle back in the same condition it came in. Still waiting to hear back about a solution. It's amazing how they don't understand (or care) that they would be money ahead and have a satisfied, loyal customer instead of a disgruntled unsatisfied one that will never buy from them again. It will cost about the same either way. Besides that, they told me that the windshield company was paying. Seems like their main concern is saving the windshield company money, not having a satisfied customer. Customer satisfaction is not a priority at Galpin Ford. Again, if they do the right thing I will let it be known.