Kia of Irvine

DON'T BUY FROM THEM THEY ARE DISHONEST AND GREEDY! If you dare, read over EVERY line in the sales contract for undisclosed sneaky charges!!! We went to see a Kia Sorento we saw online. Everything was fine we were greeted by Victor, he was patient and pleasant. We decided to purchase the car and sat with the finance man Gary. He talked us into buying and most expensive extended warranty service contract and GAP insurance. We were given one quote for both not knowing they were two different products. He also said he only sold the platinum package nothing else. Truth is he only wants to sell the most expensive one. We felt our options were limited. All in all we decided to purchase what he offered. As papers were being signed we were told very little about what we were signing. It was late it was after closing hours and we were told sign here, here, here, here...etc. We left the dealership with a higher payment than we intended but felt we had a great car with great coverage. We got home and began looking over the sales contract and discovered charges that we weren't aware of. We saw a charge of $895 for optional anti theft device and a charge of $80 document processing fee. We called the next morning to discuss this and complain that we never agreed to this anit-theft device nor did we EVER hear anyone say "eight-hundred ninety five dollars" nor point it out on a document. We obviously didn't look over every detailed charge and just focused on the monthly payment, which we expected to include items we discussed such as, price of the car, interest rate, down payment, optional insurance fees, but never did we expect for them to add an undisclosed charge. We spoke to Gary and all he could say was you signed the contract and we don't redo contracts. He didn't want to hear that we caught what he did and how it's not fair and we were scammed. We also decided to cancel the service contract and GAP insurance which according to the contract we are entitled to cancel by submitting a written notice to the dealer. We decided to go to the dealership and submit our cancellation notices in person and get this $895 undisclosed fee canceled. We were greeted by Victor again who over the phone said that extra fee would be taken care of. When we sat with Gary before we submitted our cancellation notices we were greeted with condescending sarcasm and arrogance. He was clearly upset we wanted to cancel the warranty and insurance. When we talked about the refund for the anti-theft device charge he said they can't do anything. He said it comes with car and therefore we had to pay for it if we wanted the car. He didn't want to hear our argument about how the cost of the car should cover everything on the car already and how shady it is to add a charge he clearly knows was undisclosed. Tired of his unprofessional, rude, disrespectful, sarcastic, and insulting comebacks we left to speak to someone else. At this point I was upset because Victor made us believe things would be taken care of he even suggested we take the car back just in case they have to remove the alarm. We then spoke to Eric who explained to us as a sales man they don't mention the fee to customers it's the finance departments business, that's deceiving customers by omission. He also told us they put those alarms on most of their cars and I see it as a way to make sneaky money. They have the lowest prices but scam their customers with hidden charges to make up for it. If the sales man fails to mention this charge don't expect the finance man to mention it. They sit at their desk hoping you sign the contract without looking over the OPTIONAL charges. Looks like the only way to avoid this is catching it before you sign and from what i was told they will look for another car with out an alarm or ask you to come back the next day to pick up the car because they will need to remove it. FEELING EXTREMELY DECEIVED...YOU CANNOT TRUST THEM! All in all, I blame Victor although he was very pleasant and personable, He failed to tell us about this well known practice at this dealership!