Pacific Volkswagen
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Dealership Service Review
service Rating
Recall/ride
Written byon 05/30/2018
I dropped my recently purchased Jetta off at pacific to get an outstanding recall taken care of. I waited for a little bit before my car was checked in but not a problem. Then I was given a complimentary ride to my doctors office. I was quoted 3-4 hours for the service and it only took 1.5hrs and then I was sent a complimentary Uber to pick me up. Susan Ahn was helpful, courteous and very knowledgeable when I asked about the details of the recall that I came in for. The only thing that I would have liked was a little more detail about the courtesy check that was completed just because my car was used and I wanted some more info but since nothing was wrong it ended up being okay. I will definitely bring my car back here in the future.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes