Larry H. Miller Hyundai Peoria
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Dealership Service Review
service Rating
Hyundai broke my car.
Written by 10/05/2015
onI came to this dealership to get an oil change on 9-25-15. I was talked into buying a package of 3 oil changes and tire
rotations for $90. I get my vehicle back and it has a horrible pull to the right. I go to Discount Tire to get the tires
rotated and balanced and they find that the cover to my lug nuts on my wheel has been glued back on and say they obviously
aren't going to glue it back on.
I call the dealership. After bringing it into the service manager David Lesaffe he s
ays we are willing to pay to fix this. I get home it's about 5:30 pm and I think hey maybe I should look under the hood.
I find out my oil cap is broken and I am missing a piece of plastic that goes over my battery terminalI send these pictures to
David Lesaffe's e-mail and
I Call him in the morning. His attitude has now changed and he tells me he will not take care of
every problem on a 14 year old car. I paid for 3 oil changes up front and I'm supposed to bring my vehicle back after that?
So I said I am going to post reviews up and he tells me then he can't help me. I have been going back and forth with corporate
now to get this fixed and I still haven't even gotten my money back for the 2x extra oil changes I paid for let alone
anything they broke being fixed. My case has now been transfered to regional Hyundai from customer service hyundai.
This place is horrible.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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saxtonh on 10/08/2015
Dealer Response
We are so sorry to hear that you were disappointed in your service. We hope to earn your business back some time in the future.
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