Earnhardt Chrysler Dodge Jeep Ram

I went to Earnhardt Dodge as part of my research in what was a pending purchase of a 2017 Dodge Challenger Scat Pack. Because of their large inventory, the sales person brought out a vehicle that was everything that I was looking for in a unique red color. We went through the sales process and I acquired the vehicle. The Finance Manager was exceptionally helpful and we closed the deal. I will admit that my interaction with the sales person was sub-par, but the vehicle was so striking that I went ahead and made the deal. After arriving home, I received the Dodge follow up customer service survey, which I completed honestly, and candidly pointed out what I considered deficiencies in the purchase process. I was subsequently contacted by multiple sales managers and a customer service manager who were interested in how they fell down in the customer process, and they bent over backwards to resolve the deficiencies. It turned out the sales person was new and not familiar with the Earnhardt sales process and he also was not familiar with all the vehicle computer/electronic capacities associated with the higher level Challenger. I was invited back to the dealership and was given a thorough walk through with another representative. Although Earnhardt stumbled initially, they went above and beyond to make things right. Initially I would not consider returning for a vehicle purchase, but after the subsequent contact, I would not hesitate returning to the dealership. During the sales process, I was advised that there would be a survey coming, and anything less than a 10 out of 10 was considered a failure. In my follow up contact with staff, it is evident that the desire for 10 out of 10 in customer contacts is genuine. A vehicle purchase these days is a significant investment and I believe that Earnhardt Dodge deserves the opportunity to be part of the process, which will protect the investment after the deal is closed.