Kendall Ford of Wasilla
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Dealership Service Review
service Rating
Horrible Service and experience
Written by 12/07/2019
onWith both my Taurus and my F350 I've had several problems with the service department but today was just the last straw. I had my truck dropped off for regular service and I asked that they check out why the tire pressure light had come on and that they correct whatever problem there might be, but when I picked up my truck the problem had not been corrected which has become something of a reoccurring theme with the service department and when I complained to the service manager he went out and looked at my truck and immediately said they could not correct the low tire pressure fault because I had installed aftermarket tires, except I bought the tires and wheels from the Wasilla Kendall ford dealership when I purchased my truck new and they were who installed my tires on and for the two years I've owned the truck I've had no issue with the low pressure light. The service center has just proven themselves to be absolutely clueless and incompetent.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Greg Curtis on 12/11/2019
Dealer Response
Hello Brice, thank you for leaving us feedback. We would like to help address your concerns and find a resolution for you so our Service Manager, Jerome Frisby, will be reaching out to you shortly to help assist you with this situation. We look forward to speaking with you.
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