10,000-Mile Service - 2013 Porsche 911 Carrera Cabriolet Long-Term Road Test

2013 Porsche 911 Carrera Cabriolet Long-Term Road Test

2013 Porsche 911 Carrera Cabriolet: 10,000-Mile Service

May 6, 2013

2013 Porsche 911 Carrera Cabriolet

At the tail end of the road trip, our 2013 Porsche 911 Cabriolet declared that it needed service.

This wasn't an unexpected warning as we knew full well that the 911 requires a service at 10,000 miles and another one at 20,000 miles. We're not going to argue with a 10,000-mile service interval.

So, I got back to L.A., washed the car a few times and then called Beverly Hills Porsche, our closest dealership, to set up an appointment.

"Hi, I've got a 2013 911 Carrera Cabriolet that needs service."

"It doesn't need service until 10,000 miles, sir."

"Hi. I've got a 2013 911 Carrera Cabriolet that needs service."

"Oh. Wow. You might be our first. Good work!"

"Thanks. Can I bring it in today? Also, any estimate on how much this is going to run?

"We can take you tomorrow. As for the cost, it should be about $500. With this new car we have to take the wing off to get to the engine and perform the service. It's all labor."

"For an oil change? Wow. Great! See you tomorrow!"

I got to Beverly Hills Porsche a little late as their service center is not at their oh-so-convenient-to-me shop on Wilshire in BH, but down off of Santa Monica in West L.A.

I was helped immediately — Porsche knows how to treat customers — and was immediately shocked when he handed me an estimate that said $600. What was I saying about Porsche knowing how to treat customers?

I reminded him of our previous day's conversation where he said $500. He said this was the price. I said I still had the keys to the car (never give them up until you've signed some paperwork) and didn't mind driving to Long Beach or the Valley to hit a different dealer. Suddenly the estimate was $523.50 and I had a 10% discount and they offered to get it finished two hours earlier than the first estimate. Funny how things work out.

I headed back at exactly our pre-determined time and the 911 arrived 5 minutes later. They'd also pumped the tires up to their max-load setting of 36/44 that we've dealt with before. I asked if they could fix that, but it would require the car to be driven back to a different shop a few blocks down and take 10 or so more minutes. Not worth it.

Total cost: $467.63 ($324 for labor; $27.66 for oil filter insert; $10.30 for O-ring; $2.32 for alum seal ring; $85.50 for 0W40 Mobil 1; $2.25 for washer fluid (really, Porsche?); $2.04 for engine oil disposal; $2.00 misc; $11.53 tax.)

Total Time: 5h45
Days out of service: 0

Mike Magrath Features Editor @ 10,345 miles

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