10,000-Mile Service - 2013 Porsche 911 Carrera Cabriolet Long-Term Road Test
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2013 Porsche 911 Carrera Cabriolet Long-Term Road Test

2013 Porsche 911 Carrera Cabriolet: 10,000-Mile Service

May 6, 2013

2013 Porsche 911 Carrera Cabriolet

At the tail end of the road trip, our 2013 Porsche 911 Cabriolet declared that it needed service.

This wasn't an unexpected warning as we knew full well that the 911 requires a service at 10,000 miles and another one at 20,000 miles. We're not going to argue with a 10,000-mile service interval.

So, I got back to L.A., washed the car a few times and then called Beverly Hills Porsche, our closest dealership, to set up an appointment.

"Hi, I've got a 2013 911 Carrera Cabriolet that needs service."

"It doesn't need service until 10,000 miles, sir."

"Hi. I've got a 2013 911 Carrera Cabriolet that needs service."

"Oh. Wow. You might be our first. Good work!"

"Thanks. Can I bring it in today? Also, any estimate on how much this is going to run?

"We can take you tomorrow. As for the cost, it should be about $500. With this new car we have to take the wing off to get to the engine and perform the service. It's all labor."

"For an oil change? Wow. Great! See you tomorrow!"

I got to Beverly Hills Porsche a little late as their service center is not at their oh-so-convenient-to-me shop on Wilshire in BH, but down off of Santa Monica in West L.A.

I was helped immediately — Porsche knows how to treat customers — and was immediately shocked when he handed me an estimate that said $600. What was I saying about Porsche knowing how to treat customers?

I reminded him of our previous day's conversation where he said $500. He said this was the price. I said I still had the keys to the car (never give them up until you've signed some paperwork) and didn't mind driving to Long Beach or the Valley to hit a different dealer. Suddenly the estimate was $523.50 and I had a 10% discount and they offered to get it finished two hours earlier than the first estimate. Funny how things work out.

I headed back at exactly our pre-determined time and the 911 arrived 5 minutes later. They'd also pumped the tires up to their max-load setting of 36/44 that we've dealt with before. I asked if they could fix that, but it would require the car to be driven back to a different shop a few blocks down and take 10 or so more minutes. Not worth it.

Total cost: $467.63 ($324 for labor; $27.66 for oil filter insert; $10.30 for O-ring; $2.32 for alum seal ring; $85.50 for 0W40 Mobil 1; $2.25 for washer fluid (really, Porsche?); $2.04 for engine oil disposal; $2.00 misc; $11.53 tax.)

Total Time: 5h45
Days out of service: 0

Mike Magrath Features Editor @ 10,345 miles


Comments

  • bankerdanny bankerdanny Posts:

    $540 for an oil change and they charge you $2 for wiper fluid? Apparently Porsche (or at least that partucular dealer) isn't familiar with the parable about the straw and the camel.

  • +1 bankerdanny and man, I know this is one of those "if you have to ask, you can't afford it" moments for the Porsche, but this kind of maintenance cost would make me think twice regardless of whether I _can_ afford it. Look forward to seeing

  • stovt001_ stovt001_ Posts:

    The problem isn't Porsche, the problem is the west side of LA.

  • sofaonasock sofaonasock Posts:

    How does this compare with Edmunds' estimated cost of maintenance?

  • duck87 duck87 Posts:

    Nope, this is about par for the course with the 911. I remember reading a post on a Porsche forum about how easy it was to change the last gen 911's oil and the reactions from some owners. "uhh... so what the heck am I paying several hundred dollars for again?"

  • nyccarguy nyccarguy Posts:

    This is just the 1st service. There's more fun to come.

  • zcalvert zcalvert Posts:

    if they are going to charge that kind of $ (and i'm not saying i think it's right); they shouldn't be adding tacky $2 charges, and they should take care of something as simple as air pressure the second you asked for it. the high service costs might be considered part of a high end purchase, but so to should an exceptional level of customer attentiveness and service.

  • panamera4 panamera4 Posts:

    Even though the Beverly Hills Porsche service department is the most convenient to me location wise, I personally avoid it unless it is for a warranty repair. I was quoted $600 for the 10k service on the Pany as well, got it done at Pacific Porsche in South Bay for $220 and my tire pressures were correctly set as well.

  • agentorange agentorange Posts:

    Immediate fail for screwing up your tyre pressures. Schedule demolition.

  • noburgers noburgers Posts:

    I don't think they screwed up the tire pressure--it was set to specs, and Edmunds followed recommendations that met their needs. Bit the writer should have whipped out a hand held gauge and did it on the spot. You can't tell me there isn't one closer than 2 blocks away. But overall a princely sum for a stinkin oil change. I had to thumbs up most of the previous posters and thanks nyccarguy that was good.

  • agentorange agentorange Posts:

    @noburgers. Yes, but they set them to the MAXIMUM spec without asking the customer what it was they wanted. That does not fly for me. I took an Xterra in for a service years ago and when I drove it home I could tell you whether any pennies I rode over wer

  • fordson1 fordson1 Posts:

    They have to take the wing off? What wing would that be, exactly - this is a Carerra Cabriolet - ? This car is designed so that it needs what, approximately 3 hours of labor to change the oil? I have to hand it to Porsche - they know their customer base. Anyone who will believe it takes 3 hours of labor to change oil will also believe it takes a special facility with special tools to reduce the pressure in the tires. Oh, and Edmunds' True Cost to Own says that for this car, year one maintenance is $44, and year two is $690. So they are assuming you won't drive 10k miles per year, and they are assuming damn little work other than the $520 oil change.

  • jederino jederino Posts:

    What's a routine major service run, and what service interval?

  • nyccarguy nyccarguy Posts:

    noburgers - apparently this seems to be a problem not isolated to this particular Porsche dealer. My Mom recently brought her 2011 V6 Cayenne in for its 48,000 mile service which included an oil & filter change, cabin filter replacement, and new spark plugs. She also had to put new front & rear pads & rotors on her truck. They didn't reset her tire pressure correctly either, nor did they wash her Cayenne.

  • upshift11 upshift11 Posts:

    Buy a Porsche, get reamed by the service department -this is news? The vehicle itself is 20-25% overpriced, so they just assume that you wouldn't mind paying jacked-up prices for routine service as well. It's all part of the Porsche "experience". Their sales are good, so there appears to be no shortage of suckers willing to take it on the chin for driving a vehicle that they will NEVER be able push near its limits in the U.S. unless tracked. Any guesses as to the number of new 911's regularly taken to the track? Probably 1-2% if even that high.

  • yaymx5_ yaymx5_ Posts:

    Just out of curiosity, what would happen if you brought this Porsche to a Jiffy Lube? Would they also spend a couple of hours removing the wing? Tell you to get lost? Charge you more than $20?

  • ynot303 ynot303 Posts:

    Beverly Hills Porsche likes to rip people off. Oil/filter change should not cost $500, this is a Porsche, not a Ferrari. Looks like you are another victim. At least you are not this guy. http://forums.rennlist.com/rennforums/997-forum/761209-my-poor-car-40.html

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