2011 Nissan Juke SL AWD: Hatch Hitch Redux
August 01, 2011
There's user error, there's unfriendly design and there's fitful fitment. My problem this morning with the Juke's hatch might have had a helping of each.
As Jason and Donna have noted, the Juke's hatch needs a mighty slam to close completely. I apparently didn't whap it hard enough this morning, so I was rewarded with the non-specific "door ajar" light. I got out and pressed the rubberized button that (I thought) was the latch release. The hatch wouldn't open. But it wasn't completely closed, either. It was locked in limbo.
Mike Schmidt has been keeping an eye on the hatch problem, which appears to be an intermittent issue. He'd noted it on the sign-out sheet, but I didn't think much about it. Just my luck, I thought this morning, that it would go 100 percent failure on my watch.
The locked-but-not-closed hatch didn't seem to be going anywhere, however, so I drove to the office, "ajar" light glaring and hatch rattling. I was concerned that the Juke would hit a rough patch of road just right and send the hatch flying open. Fortunately, that didn't happen.
Given the previous complaints, Schmidt came downstairs to look over the Juke with me. And here's where user error comes in: The button I'd been pressing to release the hatch was actually the lock. Lock=round button. Release=rectangular bar next to it. I'd apparently locked the hatch into its partially closed position.
I'll take my lumps for being a lock/release dummkopf -- let the catcalls begin. But I fault Nissan for user-unfriendly lock-and-release placement and the excessive effort it takes to close the damn hatch in the first place.
Carroll Lachnit, Features Editor @7,854 miles