2014 Mazda CX-5 Grand Touring AWD Long-Term Road Test


2014 Mazda CX-5: Windshield Replacement

February 28, 2014

2014 Mazda CX-5

When the windshield on our 2014 Mazda CX-5 cracked, we figured it would be an easy fix. It turned out to be more difficult than expected.

Our first phone call was to Safelite AutoGlass. This company has been historically quick to locate and install new glass. They've done so at a reasonable price, and it was always as easy as a few keystrokes online.

Not this time.

We needed a windshield to account for our optional rain-sensing wipers and Smart City Brake Support system. This was the hang-up. For one, we had to call rather than order the glass online. The phone rep confirmed the glass was not in stock. It had to be special-ordered, but she could not place the order for us. Instead, the warehouse had to call us back to do so. That call never came.

Option B was a call to Huntington Beach Mazda. This dealership was nearby, and its proximity was the primary reason for our call. We had not used them before, but we will try them again. Our advisor located a replacement windshield in moments and scheduled installation for the next morning. The glass and seal cost $539.21 and the labor was a flat $250 for the outfit they sublet the work to. This was the easy we wanted.

On the whole, this experience was more complicated than a typical windshield replacement. We can't blame the Safelite for not having parts in stock, just that it didn't call us back. Thankfully, the Mazda dealer was able to deliver a timely install and get us back on the road.

Total Cost: $789.21

Days out of Service: None

Mike Schmidt, Vehicle Testing Manager @ 25,785 miles

Comments

  • fordson1 fordson1 Posts:

    Too many systems depend upon the correct windshield here - the rain-sensing wipers and the automatic brake-pedal spiker thingie, which already seems a little too eager...I'd go for the OEM glass, for sure.

  • yeach yeach Posts:

    $789.21!!! Told you it was going to be expensive. http://www.edmunds.com/mazda/cx-5/2014/long-term-road-test/2014-mazda-cx-5-cracked-windshield-commentspage.html#comments I guess conveniences like rain sensors have a large cost associated with them.

  • Sorry to hear we weren’t able to help you out this time, Mike. Our company culture emphasizes customer service, so unreturned phone calls is not our normal practice. We’ll certainly look into what caused the issue so that it doesn’t happen again. Thanks for being a repeat customer… we’re happy you like the online accounts and hope you’ll come back to us if you have a future need for vehicle glass repair or replacement. - Safelite's PR Manager Melina Metzger

  • kirkhilles_ kirkhilles_ Posts:

    I'm curious. I realize that its a BIG crack, but given the very high replacement price, was there not a way to repair it? Even if its a 5 hour job @ $75 per hour, that's still half the cost of replacing it.

  • joner800 joner800 Posts:

    i had no idea rain-sensing wipers needed special glass. crap. $800 is not cheap! dont some insurances cover this??

  • kirkhilles_ kirkhilles_ Posts:

    Also, would insurance not cover the cost typically? My parents, in Florida, by law (I believe) have a $0 deductible on all windshields. I've considered calling insurance in the past, but its always been cheaper/smarter to not. Was this not an option?

  • dougal1098 dougal1098 Posts:

    Man, I never thought a cracked windshield would be that expensive. In states were it is covered by insurance, I wonder if it would still take as long?

  • fordson1 fordson1 Posts:

    Rain-sensing wipers don't need special glass, as such, but they need a windshield that has an optical sensor embedded in it or right on it and senses the diffraction within the glass caused by water droplets on the surface of the glass. I don't know why the brake-spiker thingie needs special glass. Maybe it needs glass that is more resistant to breakage from objects that hit it from INSIDE the car, when it slams the brakes on for no good reason.

  • uthiker uthiker Posts:

    I think if it happens to my CX5 GT I'll put a regular windshield in . I can do without the rain sensor option.

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The Edmunds TCO® estimated monthly insurance payment for a 2014 Mazda CX-5 in VA is:

$159 per month*
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