2014 Mazda CX-5 Grand Touring AWD Long-Term Road Test

2014 Mazda CX-5: First Service

June 18, 2013

2014 Mazda CX-5

Due to a long road trip and some other obligations, our 2014 Mazda CX-5 missed its first scheduled service appointment. Shame, but not the end of the world. Had we not waited, we might not have noticed that there's a new Mazda dealership / service center right here in Santa Monica, Santa Monica Auto Group. (For those of you not here in SoCal, Mazda's had an iffy history of dealerships in L.A. They have solid outposts in the Valley, Long Beach and the IE, but nobody who lives on the West Side or Mid-City is going to go any of those places. Ever.)

The car was going in for two things: 1) an oil change and 2) to address the stereo issues we've been having.

Santa Monica Auto Group's new Mazda operation is set up across the street from its big Infiniti dealership which used to be its big Chevy dealership. You'll remember it from our Chevy Cruze, our Infiniti JX35 and, of course, from that time we had the transmission in our 2010 Chevy Camaro SS replaced.

Turns out they remembered us, too. Our service advisor was the same one we had with the Chevy and this go-round he was just as polite and helpful as ever.

Item 1 was easy: The oil change was done quickly and for $49.68.

Item 2 was a little tricky. The slow, sometimes endless loading times on the iPod/USB port are, as zimtheinvader (awesome name) pointed out in the comments a problem on ALL of the new Mazdas with this stereo. Mazda has no solution for this right now, but they are working on an update that should ship out "soon." Our guy will give us a call when he has it and we'll hopefully get this sorted out.

The intermittent speakers were a bigger challenge. It wasn't a problem they'd heard of, so they called Mazda to figure it out. Ultimately, the car wasn't accepting a full reset of the stereo system, so they asked if they could keep it another night. A loaner car was offered but declined.

By 2:00 p.m. the next day we had our car back, with a freshly reset stereo, new oil and a still buggy USB input. We'll keep you posted on both of these issues.

Total cost: $49.68
Days out of service: 1

Mike Magrath, Features Editor @ 9,497 miles


  • stovt001_ stovt001_ Posts:

    "They have solid outposts in the Valley, Long Beach and the IE, but nobody who lives on the West Side or Mid-City is going to go any of those places. Ever." Why is that? Maybe if they did, they would see that you don't HAVE to pay over $100 for a simple oil change (yes I know this one was "only" $50 but that's an outlier). If I lived in west LA I'd go as far as possible to get my car serviced.

  • barich1 barich1 Posts:

    That's $50 for full synthetic. That's pretty reasonable even outside CA.

  • empowah empowah Posts:

    Long Beach is a good hour away from West LA, so figure a full two hours spent for a round trip. That's sixty miles of driving, which will cost at least $10 in fuel and depreciation. Folks who can afford a $30,000 vehicle likely value their time at least $20 an hour, so it seems like a no brainer to stick with the local dealership. The monetary and time costs are even higher for the IE.

  • irizer irizer Posts:

    I sent Mazda a couple emails on the USB problem as well as other issues. As you mentioned, they have acknowledged the issue and seem to be working on a fix. Although according to the reply, a ETA for the fix isn't determined, but my guess it will be after the Nav fix. Here is the response I got "Thank you again for contacting Mazda. Yes we have received other complaints on this issue and are working on a resolution but do not have any expected time frame. We will have an update on the issue with safety lock which will be available in a few months. Please feel free to take your Mazda to your local dealer for your other concerns to make sure your system is operating correctly. I will document your feedback and your concerns for our corporate records. Let me know if you have any other questions." In addition to the USB issue, I mentioned the following issues - Navigation randomly labels streets. These streets aren't always the immediate cross streets. I wouldn't mind what it labled as long as it labled the upcoming streets. - Safety lock is broken. When using voice commands while driving to enter an address, if I come to a stop, the nav unlocks and decides to reset the input I was entering. - Cannot set alert for a song or artist Sirius while driving. Seems pretty dumb, it is a 1-2 click operation. So if I hear a song I like, I can't tag it for playback if it is happens to come on while driving, which is like 95% of the time! - Cannot hit the button to see the second half of text for a song title (using usb, bluetooth, or Sirus) while driving. Not a huge deal, but still silly, it is a one click operation. - Cannot use USB to play songs from other apps such as Spotify. May be related to the first song bug, but it will almost always reset back to the first stored song when I start playing something using a different app. Also it doesn't label the screen propery.

  • I am skeptical the dealer used the proper synthetic motor oil for this change.

  • jeisensc1 jeisensc1 Posts:

    It sounds like Edmunds just ran into a few of the issues that early CX-5 owners have suffered with. And yet, 5 months later, Mazda must still be working on their fix. In the mean time, shoppers think twice before paying for the Technology Package: http://www.cxfail.com/2012/12/technology-package-malfunctions.html

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