2014 Mazda CX-5: First Service
June 18, 2013
Due to a long road trip and some other obligations, our 2014 Mazda CX-5 missed its first scheduled service appointment. Shame, but not the end of the world. Had we not waited, we might not have noticed that there's a new Mazda dealership / service center right here in Santa Monica, Santa Monica Auto Group. (For those of you not here in SoCal, Mazda's had an iffy history of dealerships in L.A. They have solid outposts in the Valley, Long Beach and the IE, but nobody who lives on the West Side or Mid-City is going to go any of those places. Ever.)
The car was going in for two things: 1) an oil change and 2) to address the stereo issues we've been having.
Santa Monica Auto Group's new Mazda operation is set up across the street from its big Infiniti dealership which used to be its big Chevy dealership. You'll remember it from our Chevy Cruze, our Infiniti JX35 and, of course, from that time we had the transmission in our 2010 Chevy Camaro SS replaced.
Turns out they remembered us, too. Our service advisor was the same one we had with the Chevy and this go-round he was just as polite and helpful as ever.
Item 1 was easy: The oil change was done quickly and for $49.68.
Item 2 was a little tricky. The slow, sometimes endless loading times on the iPod/USB port are, as zimtheinvader (awesome name) pointed out in the comments a problem on ALL of the new Mazdas with this stereo. Mazda has no solution for this right now, but they are working on an update that should ship out "soon." Our guy will give us a call when he has it and we'll hopefully get this sorted out.
The intermittent speakers were a bigger challenge. It wasn't a problem they'd heard of, so they called Mazda to figure it out. Ultimately, the car wasn't accepting a full reset of the stereo system, so they asked if they could keep it another night. A loaner car was offered but declined.
By 2:00 p.m. the next day we had our car back, with a freshly reset stereo, new oil and a still buggy USB input. We'll keep you posted on both of these issues.
Total cost: $49.68
Days out of service: 1
Mike Magrath, Features Editor @ 9,497 miles