2009 Infiniti FX50: Parts on Back-Order
December 28, 2009
Some time ago the passenger door panel on our 2009 Infiniti FX50 began to peel. So we took the FX50 to Cerritos Infiniti for repair. At that time our advisor informed us the peeling trim was a known issue. She ordered the replacement door panel and sent us on our way.
"I'll call you when the parts arrive. But they are on back-order and we probably won't see them for two weeks." That's what she said.
Two weeks passed and our phone was silent. We called the dealer to follow up and learned that the part number for our door panel had been changed internally. Some kind of inventory glitch. What that meant to us was a cancelled order. And to re-order the same part with the correct number would take another two weeks. Looks like we're going to need more super glue to get us through to next year.
Mike Schmidt, Vehicle Testing Manager @ 28,000 miles