2012 Ford Explorer Long Term Road Test


2012 Ford Explorer XLT EcoBoost: Surprise Scheduled Maintenance

October 03, 2011

Sync update.jpg

There is almost nothing that is as irritating as Microsoft's automatic updates. "Do you want to restart now" No. "Do you want to restart now? We'll start it in fifteen minutes assuming you want to restart." No. "Do you want to restart? I've updated. You probably do. I'll just put this window in the background so you can't see it and then just shut down and waste 20 minutes of your day." No. "Restarting!" AHHHHHHH.

It's maddening. And apparently it's tricked into the MyFord Touch on our EcoBoost Explorer.

I was lost in Orange County and stopped off for a bite to eat before trying to figure out my way back to Los Angeles. When I was done I got to the car, started it up and got absolutely nothing from the stereo. The on/off button wouldn't work, there was nothing on the main screen and the additional screen next to the speedo just said "Audio off."

I was just about the cycle the car on and off (sometimes that resets stupid things like that) when this handy little progress bar popped up. Great! Scheduled maintenance at 1,800 miles at 10pm on a Saturday. Makes perfect sense.

No problem, though, it would go away and I could get some music and maybe a map. But it didn't. And then it didn't some more. My iPhone was dead -- yep, USB is dead during this delay, too -- and I wanted to program the nav so, thanks to Ford's "you can't do anything while driving" policy (voice control in this system works slightly less well than me just screaming the address I want to go to until the girlfriend gets tired of hearing it, steals my iPhone and gets them) I had to sit and wait. For six minutes.

Six minutes doesn't sound like very long (it's the increment of time most lawyers bill in) until you're sitting in a parking lot with virtually no idea where you are, no radio, no cell phone and no idea when this stupid system would fix itself.

Maybe my bright idea of always getting nav isn't so bright after all...

Mike Magrath, Features Editor, Edmunds.com @ 1,950 miles

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Edmunds Insurance Estimator

The Edmunds TCO® estimated monthly insurance payment for a 2012 Ford Explorer in VA is:

$134 per month*
* Explanation
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