Update On MyFord Touch Update - 2012 Ford Explorer Long-Term Road Test
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2012 Ford Explorer Long Term Road Test

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2012 Ford Explorer: Update On MyFord Touch Update

April 02, 2012

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Last week I posted how we hadn't yet received our MyFord Touch update in the mail and that my plan was to just go visit the dealership and have it done. I had an appointmet set for this morning. Then it got interesting.

I showed up at Lithia Ford (in Fresno, Calif.) and met my advisor. Told him I was there with the Explorer for the MyFord Touch update.

He said: "Great! Did you bring the kit with you?"

Me: "Umm, no. That's why I'm here, so I can just have it done."

Advisor: "Oh, sorry. No, all we can do is perform the update for you. We still need the kit you get in the mail."

Well isn't that great? It would have been helpful if the advisor had told that to me over the phone when I made the appointment. Or if I had known. But I just assumed a dealership would be able to do the update.

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Next up: I called the Ford Sync/MyFord Touch help line. Figured I'd ask if they could tell us where our upgrade kit was. The advisor on the phone was friendly, but after taking our Explorer's information, her response was essentially: "It's in the mail."

I also asked her if a Ford dealership would be able to do the MFT update. She said it would depend on whether the dealership had the necessary upgrade on hand.

So I called two other dealerships. An advisor at Future Ford of Clovis (a dealership further away and less convenient from where I live) said yes, they could do the update. But he also said it would take three hours to do. Three hours? If you do it yourself it's only supposed to take 60 minutes, tops. So I'm not sure if he knew what he was talking about.

I also called Santa Monica Ford (near our office). They said no, they wouldn't be able to do the update.

So right now we're in MFT Update limbo. Neat, eh?

Brent Romans, Senior Automotive Editor @ 12,102 miles

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