MyFord Touch Issues Return - 2012 Ford Explorer Long-Term Road Test

2012 Ford Explorer Long Term Road Test

2012 Ford Explorer: MyFord Touch Issues Return

July 31, 2012


I can confirm the Bluetooth pairing issues in our 2012 Ford Explorer that Chris spoke of yesterday. This is the warning message I recieved today, pairing failed. So I dug a little deeper into the problem...

My phone was stored in the car's computer and the Sync connection was stored in my phone. Yet it would not pair the two. I deleted both and started over. When I pressed the button to add a new phone this screen popped up, as it should.


But it was all I could do to snap the picture. Not two seconds later it faded, replaced by the warning given in the first image above. I then tried a basic reset of the car. I turned the car off, opened and closed the door, locked it, waited several seconds, unlocked it and started it back up again. No luck. I even tried deleting all phones stored in the car and on my phone. The problem remained.

I noticed that the button response times also slowed considerably during this process. Now I am a supporter of the MFT update we received. It improved the previous iteration considerably, in ease of use and speed. But whatever is going on now is no better than the original. I'm going to do some more poking around and see if I can determine the cause before we get the dealer involved. Wish me luck.

Mike Schmidt, Vehicle Testing Manager @ 18,270 miles

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